Shipping Policy

Shipping Policy - PDH (Plush Decor Hub)

At PDH, we are committed to delivering your luxurious home decor items, including wall plates, brass spice boxes, lobaan daan, and more, with care and efficiency. Please review our Shipping Policy to understand the process, timelines, and terms.

1. Shipping Locations

  • PDH ships to addresses within India and select international locations. Please contact plushdecorhub@gmail.com to confirm shipping availability to your region.
  • International shipping is subject to additional customs fees, taxes, and duties, which are the responsibility of the customer.

2. Order Processing Time

  • Orders are processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.
  • During festive seasons (e.g., Diwali, expected in November 2025), processing may take up to 3-5 business days due to high demand.

3. Shipping Methods and Timelines

  • We offer standard shipping via trusted courier partners. Delivery times are as follows:
    • Within India: 5-7 business days from dispatch.
    • International: 10-15 business days from dispatch, depending on the destination.
  • Expedited shipping options may be available for an additional fee. Contact plushdecorhub@gmail.com for details.
  • Delivery timelines are estimates and may vary due to unforeseen circumstances (e.g., weather, customs delays).

4. Shipping Costs

  • Within India: Free shipping on orders above ₹2,500. A flat rate of ₹150 applies to orders below ₹2,500.
  • International: Shipping costs are calculated at checkout based on weight, destination, and selected service. A minimum fee of $15 USD applies.
  • All prices are inclusive of GST where applicable but exclude customs duties for international orders.

5. Tracking and Updates

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link to monitor your package.
  • Track your order on our website under My Account or contact plushdecorhub@gmail.com for assistance.

6. Delivery Requirements

  • Ensure someone is available to receive the package at the delivery address during business hours.
  • If a delivery attempt fails, the courier may leave a notice or attempt redelivery. Contact the courier or PDH within 48 hours to reschedule.
  • PDH is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Lost Shipments

  • Inspect your package upon delivery. If you notice damage, report it to plushdecorhub@gmail.com with photos within 48 hours.
  • For lost shipments, notify us within 7 days of the expected delivery date. We will investigate and offer a replacement or refund (per our Return Policy) if the loss is confirmed.

8. Contact Us

  • For shipping inquiries or support, reach out to our team at:
  • We aim to respond within 24-48 hours.

9. Policy Updates

  • PDH reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to this page. We recommend checking this policy regularly.

Thank you for choosing PDH. We look forward to bringing elegance and tradition to your doorstep!